Return/Refund Policy

At Bachpan Ghar, customer satisfaction is our top priority. We want you and your little ones to be completely happy with your purchase. If for any reason you are not satisfied, please review our return and refund policy below to understand your options.

1. Return Eligibility

You may request a return within [e.g. 3–7] days of receiving your order, provided that:

  • The product is unused, unwashed, and in its original, sellable condition.
  • The product is returned with its original packaging, box, tags, manuals, and accessories (if any).
  • The product is not from our list of non-returnable items (see Section 6 below).
  • Proof of purchase (order number, invoice, or receipt) is provided.

Please note that items showing signs of use, damage caused by the customer, or missing parts/accessories may not be eligible for a full refund.

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within [e.g. 24–48 hours] of delivery along with:

  • Your order number
  • Clear photos/video of the damaged, defective, or incorrect product
  • Photos of the outer packaging (if it was damaged during shipping)

Our team will review your claim and, once verified, offer a replacement, repair, or full refund, based on your preference and product availability.

3. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact us via email, phone, or WhatsApp within the eligible return window, mentioning your order number and reason for return.
  2. Our support team will review your request and, if approved, provide you with return instructions and (if applicable) a return address.
  3. Pack the item securely in its original packaging to avoid damage during transit.
  4. Ship the item back to us or hand it over to our pickup courier, depending on the arrangement provided.
  5. Once we receive and inspect the returned item, we will notify you via email/WhatsApp regarding the approval or rejection of your refund or replacement.

Please do not send returns without first contacting our support team, as unapproved returns may not be processed.

4. Refund Processing

  • Once your return is approved, refunds will be processed within [e.g. 5–10 business days].
  • Refunds will be issued via the original payment method (for online payments), or as store credit or bank transfer (for COD orders), depending on your preference and what is feasible.
  • You will receive a confirmation once your refund has been processed.
  • Please note that it may take a few additional business days for the refund to reflect in your bank account or wallet, depending on your bank/payment provider.
  • Original shipping charges (if any) are non-refundable, unless the return is a result of our error, such as a damaged, defective, or incorrect item being sent.

5. Exchanges

If you would like to exchange a product for a different size, color, or variant:

  • Contact our support team within the eligible return window.
  • Exchanges are subject to product availability. If the desired item is out of stock, we will offer a refund or store credit instead.
  • Any price difference between the original and exchanged item will be communicated to you before processing.

6. Non-Returnable / Non-Refundable Items

For hygiene, safety, and quality reasons, the following items are generally not eligible for return, refund, or exchange:

  • Products marked as “Final Sale,” “Clearance,” or “Non-Returnable” on the product page.
  • Items damaged due to misuse, mishandling, or normal wear and tear.
  • Products missing original packaging, tags, or accessories.
  • Personal care or hygiene-related baby products that have been opened or used.
  • Customized or personalized products (if applicable).

7. Return Shipping Costs

  • If the return is due to a defective, damaged, or incorrect item sent by us, Bachpan Ghar will bear the return shipping cost.
  • If the return is due to a change of mind, wrong size selection, or similar customer-side reason, the customer will be responsible for the return shipping charges.

8. Cancellations

  • Orders can be cancelled before they are shipped by contacting our support team as soon as possible.
  • Once an order has been shipped, it cannot be cancelled, but you may request a return once it is delivered, subject to our return policy.

9. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe:

  • First, check your bank account or payment wallet again.
  • Contact your bank or payment provider, as processing times can vary.
  • If you’ve done this and still have not received your refund, please contact us at the details below, and we’ll be happy to assist further.

10. Contact Us

For any questions or assistance regarding returns, exchanges, or refunds, please reach out to our support team:
📧 [Bachpanghar78@gmail.com]
📞 [+92 321 2388954]